Privacy Policy

Alfaholics understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here and in a way that is consistent with our obligations and your legal rights.

1. Information About Us

Alfaholics Limited. A limited company registered in England and Wales under company number 03850063.

Registered office:
Unit 12, Hither Green Industrial Estate,
Clevedon,
BS21 6XU,
United Kingdom.

VAT number: GB741872324.

2. What Does This Policy Cover?

This privacy policy (the “Policy”) explains how we use your personal data. This includes how it is collected, how it is held and how it is processed. It also explains your legal rights concerning your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

Personal data is, in simple terms, any information about you which enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in clause 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always uphold:

1. the right to be informed about our collection and use of your personal data;
2. the right to access the personal data we hold about you;
3. the right to have your personal data rectified if any of it held by us is inaccurate or incomplete;
4. the right to be forgotten, i.e. the right to ask us to delete any of your personal data that we hold;
5. the right to restrict the processing of your personal data;
6. the right to object to us using your personal data for a particular purpose.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in clause

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

We may collect some or all of the following personal data:

• name;
• address;
• email address;
• telephone number;
• business name;
• payment information.

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This may either be because the data is necessary for the performance of our obligations to you, or because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:

• managing your account;
• supplying our products and services to you;
• communicating with you either by telephone or email;
• sending you our newsletter by email (you may opt-out of receiving future editions of this at any time by clicking on the relevant link at the bottom of the email);
• complying with our legal obligations.

7. How Long Will You Keep My Personal Data?

Where we have entered into an agreement to supply products and/or services to you, we shall retain your personal data for a period of seven years from the date of the last supply, in order that we are able to comply with our legal obligations to HM Revenue & Customs.

If you opt-out of receiving our newsletter, we shall delete all your personal data except in the circumstances set out above where we have supplied products and/or services to you.

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data within member states of the European Union. This means that your personal data will be fully protected under the GDPR.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties except strictly for the purpose of processing your order and taking payment for the supply of goods and/or services.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you wish to know what personal data we hold about you, you can ask us for details of that data and for a copy of it.

This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in clause 11.

There is no charge for us to comply with a subject access request. We will respond to your written subject access request within 28 days of receipt.

11. How Do I Contact You?

In order to contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: [email protected]
Telephone number: +44 1275 349449
Postal Address: Unit 12, Hither Green Industrial Estate, Clevedon, BS21 6XU, United Kingdom.